49 bet Privacy Policy

Purpose and Scope of Data Collection

49 bet collects certain specific information from users in order to provide a safe and transparent service. The main purposes of this data collection are to manage your account properly, verify your identity, process financial transactions, and provide customer support.

We only collect information that is necessary to keep our services running smoothly. Collecting unnecessary data or selling it to third parties is against our policy.

Information We Collect

2.1 Registration and Identity Information

When opening an account, we collect the following information:

• Full name and date of birth (for age verification — users must be 21+ to use all services)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• User-chosen username and password

2.2 Financial Information

During deposit and withdrawal processes, we collect the necessary information related to your payment method. 49 bet currently supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. We never store full payment card numbers or bank account PINs.

2.3 Technical and Usage Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time spent on the platform, pages visited, and click patterns
• Data obtained from cookies and similar tracking technologies

Purposes of Data Use

49 bet uses the collected information for the following purposes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and personalised offers
• Identifying technical issues and improving platform quality
• Preventing fraud and ensuring account security
• Providing 24/7 customer support — via live chat and email in Bengali and English
• Running responsible gaming programmes

49 bet never sells your information to advertisers or third parties.

Data Storage and Security

49 bet uses SSL encryption and modern cybersecurity technology to keep your information secure. Our servers operate in an encrypted environment and only authorised staff can access the necessary data.

4.1 Data Retention Period

Information is retained for as long as your account remains active. After an account is closed, certain information may be kept for a defined period to meet legal or regulatory requirements.

4.2 Password Security

Your password is stored in hashed form — no 49 bet employee can view your password directly. You will never be asked to share your password via email or chat.

Sharing Information with Third Parties

49 bet may share your information with trusted third parties in limited and specific cases. These cases are described below:

• Payment providers: bKash, Nagad, Rocket, Upay, and banks — to complete transactions
• Identity verification agencies: as part of the KYC process
• Technology partners: to operate the platform and ensure security
• Legal authorities: in response to a court order or valid legal claim

The above third parties operate under strict confidentiality agreements and may use your information only for the specified purposes.

Cookies and Tracking Technologies

Cookies are used on the 49 bet website and app to improve your browsing experience, manage sessions, and ensure security.

6.1 Types of Cookies

• Essential cookies: Required for login and session management
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To review and improve platform usage

You can disable non-essential cookies through your browser settings, though this may limit some platform functionality.

User Rights

You have certain fundamental rights over your own information, which 49 bet fully acknowledges:

• Right of access: You may request to know what information we hold about you
• Right to correction: You may request correction of inaccurate or incomplete information
• Right to deletion: You may request deletion of your information in certain circumstances
• Right to restrict processing: You may limit data processing in certain cases
• Right to object: You may object to marketing communications at any time

To exercise any of these rights, contact us through the support channels listed below.

Account Security and Verification

All users on 49 bet must be 21 years of age or older. As part of account verification (KYC), we may request copies of identity documents and other required paperwork. This process ensures the accuracy of the information collected and maintains account security.

In line with the policy set out in our Responsible Gaming guidelines, we are committed to keeping minors fully away from gaming activities. Age verification information collected for this purpose is not used for any other purpose.

Mobile App and Device Permissions

When using the 49 bet Android and iOS app, certain device permissions may be requested. These permissions are used only to keep the app's core functions running:

• Camera: For document upload and verification (optional)
• Storage: For managing app cache and downloads
• Network: For connection and data transfer
• Notifications: For sending transaction-related alerts (can be disabled)

You can change these permissions at any time from your device settings.

Protection of Minors

49 bet strictly does not collect any information from or provide services to persons under the age of 21. If a person registers using false information, their account will be suspended immediately and the collected information will be deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

Policy Changes and Updates

49 bet reserves the right to update this privacy policy as needed. If any significant changes are made, we will inform you at your registered email address or via the notification section on the platform.

Continued use of the platform after changes will be taken as your agreement to the updated policy. Answers to any questions about policy changes can be found on our FAQ page.

International Data Transfers

To deliver our services, your information may sometimes be processed on servers located outside Bangladesh. In such cases, we ensure that the receiving party maintains internationally recognised data protection standards.

Any international data transfer is carried out under the terms of this privacy policy, and the protection of your information remains a priority.

Marketing Communications and Opt-Out

With your consent, 49 bet may send you communications about bonus offers, promotional notices, and platform updates via email or SMS.

You can stop these communications at any time — by using the unsubscribe link at the bottom of any email or by contacting our support team. However, transaction and security notifications will always be sent as they are essential for account management.